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Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
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Be Our Guest: Perfecting the…
by Disney Institute, Theodore Kinni, Tom Staggs
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Hardcover $24.99
Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: Winning with Customers: A Playbook for B2B / Edition 1, Author: D. Keith Pigues
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Winning with Customers: A…
by D. Keith Pigues, Jerry D. Alderman, Karel Czanderna, Owens Corning
Hardcover $84.00
Title: Delivering Knock Your Socks Off Service / Edition 5, Author: Performance Research Associates
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Delivering Knock Your Socks…
by Performance Research Associates, John Bush
Paperback $19.99
Title: The Big Book of Customer Service Training Games / Edition 1, Author: Peggy Carlaw
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The Big Book of Customer…
by Peggy Carlaw, Vasudha K. Deming, Vasudha Kathleen Deming
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Paperback $32.00
Title: Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services / Edition 1, Author: Robert G. Stemper
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Service Selling: A Guide to…
by Robert G. Stemper
Hardcover $285.00
Title: Agile Sales: Delivering Customer Journeys of Value and Delight / Edition 1, Author: Brad Jeavons
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Agile Sales: Delivering…
by Brad Jeavons
Hardcover $160.00
Title: Tourist Customer Service Satisfaction: An Encounter Approach / Edition 1, Author: Francis Noe
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Tourist Customer Service…
by Francis Noe, Muzaffer Uysal, Vincent Magnini
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Paperback $58.99
Title: Defusing the Angry Patron: A How-To-Do-It Manual for Librarians / Edition 2, Author: Rhea Joyce Rubin
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Defusing the Angry Patron: A…
by Rhea Joyce Rubin
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Paperback $72.00
Title: Legendary Service: The Key Is To Care / Edition 1, Author: Victoria Halsey
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Legendary Service: The Key Is…
by Victoria Halsey, Kathy Cuff, Ken Blanchard
Hardcover $24.00
Title: Supply Chain Optimization / Edition 1, Author: Joseph Geunes
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Supply Chain Optimization /…
by Joseph Geunes, Panos M. Pardalos
#98 in Series
Paperback $169.99
Title: Call Center Operations: Profiting from Teleservices / Edition 1, Author: Charles E Day
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Call Center Operations:…
by Charles E Day
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Paperback $71.95
Title: Putting Stakeholder Management into Practice / Edition 1, Author: Margit Huber
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Putting Stakeholder Management…
by Margit Huber, Joachim Scharioth, Martina Pallas
Hardcover $54.99
Title: Implementing SAP® CRM: The Guide for Business and Technology Managers / Edition 1, Author: Vivek Kale
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Implementing SAP® CRM: The…
by Vivek Kale
Paperback $74.95
Title: Value-Added Services for Next Generation Networks / Edition 1, Author: Thierry Van de Velde
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Value-Added Services for Next…
by Thierry Van de Velde
Paperback $74.95
Title: Customer Relationship Management: Organizational and Technological Perspectives / Edition 1, Author: Federico Rajola
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Customer Relationship…
by Federico Rajola
Hardcover $54.99
Title: Advances in Services Marketing and Management / Edition 1, Author: Teresa A. Swartz
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Advances in Services Marketing…
by Teresa A. Swartz, David E. Bowen, Stephen W. Brown
#7 in Series
Hardcover $150.99
Title: The City as a Terminal: The Urban Context of Logistics and Freight Transport / Edition 1, Author: Markus Hesse
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The City as a Terminal: The…
by Markus Hesse
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Paperback $66.99
Title: Logistics and Fulfillment for e-business: A Practical Guide to Mastering Back Office Functions for Online Commerce / Edition 1, Author: Janice Reynolds
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Logistics and Fulfillment for…
by Janice Reynolds
Paperback $74.95
Title: Consumer Satisfaction in Medical Practice / Edition 1, Author: William Winston
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Consumer Satisfaction in…
by William Winston, Paul A Sommers
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Hardcover $180.00

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